F.A.Q. & WHAT THE “STANDARDS” AND INDUSTRY PROFESSIONALS SAY

Q:  Can you just extract my carpets and use no drying equipment?

A:  NO! In the event that any water loss has occurred, moisture will quickly spread into the underpad and flooring or subfloor below.  The carpet above may feel dry to your hand, but professional moisture probes will detect moisture at a level that is possible for microbial growth to begin.  If any moisture is trapped between the carpet and floor, microbial growth is possible within 48 – 72 hours.  It is extremely cost effective to deal with the moisture problem early than a mould problem later.  Even the most powerful commercial extraction units will only remove excess water.  The moisture left below the carpet is sufficient for the carpet to deteriorate, create a bad odor and have microbial growth within 48 – 72 hours.  (IICRC S500 Standards 11.2.8, 11.2.9).

Q:  My carpets were wet a couple of days ago.  They are now dry but there is an odor.  Can you just clean my carpets?

A:  NO!  The fact you have an odor usually means that a stage of microbial growth has begun.  In severe cases, the carpet and pad has to be disposed and the floor treated.  In a mild case, the pad should be removed and the carpet and floor treated and then properly dried out.  Just cleaning a carpet that has an odor will just add moisture to the carpet and amplify microbial growth and the odor problem.  A certified technician can determine an action plan after viewing the situation.

Q:  What is an anti-microbial and what is its purpose?

A:  An anti-microbial is a biocide agent used to reduce or retard the growth of microorganisms.  This treatment will not provide full disinfection.  The most important factor in reducing microbial growth is quick response and quick drying time.  An anti-microbial is a good agent to apply with quick drying time to inhibit microbial growth.  (IICRC S500 Standards 11.2.10).

Q:  Do I need drying equipment?

A:  YES!  The use of drying equipment is imperative to remove remaining moisture before microbial growth begins.  If moisture is present without any drying equipment installed, microbial growth can begin within 48 – 72 hours.  Professional drying equipment has been designed to meet the standards in removing moisture quickly without causing damage to the drying environment.  (IICRC S500 Standards 6, 6.1, 6.2, 6.3, 6.4).

Q:  Left wet and unattended, what can happen to my carpets, drywall and structure?

A:  If a water loss is left with no professional attention.  The consequences may be severe.  Microbial growth can begin within 48 – 72 hours.  If the level of microbial growth is amplified, effected materials and structure may not be salvageable.  This may be a huge expense and also health problems may occur to you or your family.  If left unattended, your insurance company may deny your claim and leave you with an expensive repair bill.  (IICRC S500 Standards 11.2.1).

Q:  Do I need commercial fans and dehumidifiers?

A:  YES!  The equipment used by certified water restoration companies is designed to be used within a process to dry the wet environment in the quickest, safest manner to reduce damage to the structure and content in the immediate area.  Using domestic equipment or not using any equipment at all may result in extensive damage and a contamination issue.

Q:  How much will this cost?

A:  This is a hard question to answer.  It all depends on the extent of the damage.  Magiclean can provide you with a breakdown on charges on equipment, labour, service calls, etc.  If you have insurance you should contact your insurance company to see if you have coverage for your loss.  If you do the only cost to you will be the cost of the deductible on your policy.

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